Store Shipping, Cancellation, Return and Refund Policy
ASTROKARMA STORE Store Shipping, Cancellation, Return and Refund Policy
Last updated: October 13, 2026 1. Scope This Policy supplements the Terms and Conditions of the Platform, applies to physical products purchased through the AstroKarma Store (“Products”), and forms part of the Store Terms of Purchase. Capitalised terms not defined here have the meaning given to them in the Store Terms of Purchase. This Policy does not govern consultations, reports, subscriptions or other Services, which remain subject to the Terms and Conditions and the Refund Policy of the Platform. Delivery or return information specific to a Product and disclosed on a listing or at checkout also applies, provided it does not take away rights that cannot be excluded. In this Policy, “AstroKarma”, “we” and “us” refer to AstroKarma Private Limited, which sells the Products.
2. Shipping and Delivery Delivery availability, the estimated dispatch and delivery period, and any shipping charge will be displayed for the relevant Product or Order before payment. Estimates may vary by Product, Brand and delivery location. Once the Order is dispatched, tracking information will be shared where available. Please ensure that your address, phone number and delivery instructions are accurate. If the courier cannot complete delivery after reasonable attempts, the Product will be returned to the Brand. Products are shipped directly by the Brand on AstroKarma's behalf. A signature or OTP confirms delivery, and a package signed for by any person at your delivery address is treated as delivered to you. If delivery fails because of an incorrect address given by you, or because you were unavailable or refused delivery, no refund will be made, except as required by Applicable Laws.
3. Delay, Loss and Delivery Concerns Contact customer support if tracking shows the package as delivered but you have not received it, if it arrives visibly damaged or tampered with, or if the estimated delivery period has passed. Damage, tampering or a shortage must be reported on the day of delivery, and a later report may not be accepted. We will review proof of delivery and other available records.
4. Cancellation You may request cancellation through the order screen, where available, or by contacting customer support. You may cancel an Order within 24 hours of placing it. After 24 hours, cancellation is at our discretion, and if an Order is cancelled after it has been shipped, the forward and return shipping charges will be deducted from the refund. We will confirm whether cancellation is possible, and the resulting refund, before treating the request as completed. If AstroKarma cancels an accepted Order because it cannot be fulfilled, the amount paid for that Order, including its delivery charge, will be refunded. Your rights in relation to a delayed or defective Order remain available even after the routine cancellation window has closed.
5. When a Return or Replacement Is Available Returns are accepted only for wrong deliveries or genuine defects. A wrong or defective Product must be reported by email to support@astrokarma.app within 48 hours of delivery. Reports made after 48 hours will not be accepted, except for a defect that could not reasonably have been found within that time, or where Applicable Laws require otherwise. We will assess the description, images, Order details and circumstances. Where the complaint is substantiated, we will arrange a suitable replacement, a repair where appropriate, or a refund. If a replacement cannot reasonably be provided, a refund will be offered.
6. Other Returns and Exclusions Change of mind returns are not available. This does not affect a claim for a damaged, defective, incorrect or materially misdescribed Product, or any other right that cannot be excluded. A claimed spiritual or personal outcome alone is not a Product defect where no such outcome was promised. A returned Product must be sent back with its original packaging, tags, parts and invoice, and must not have been used or damaged after delivery. A return may be rejected if the Product has been used, damaged after delivery or is incomplete, lacks the invoice, or differs from the Product delivered. A rejected Product may be returned to you at your cost.
7. How to Make a Claim Contact customer support with the Order number, a short explanation and, where useful, clear photographs of the Product, packaging and label. An unboxing video may assist but is not a mandatory condition of a valid claim. Please retain the Product and its accessories while the claim is reviewed. We may ask for further information or arrange an inspection or collection where reasonably necessary. We will explain the decision and, if a return is approved, provide return instructions. The item returned should be the item supplied, with its parts and documents reasonably available, except where loss or damage forms part of the complaint. By raising a cancellation, return, replacement or refund request, you authorise AstroKarma to access and review your Order history, your payment records (such as the payment status, method and reference, but not your card or bank login details) and your earlier claims on the Platform, in order to verify the request, process the refund and prevent misuse. This information is used and protected as described in the Privacy Policy.
8. Refunds Approved refunds will normally be initiated to the original payment method. If that method cannot receive a refund, customer support will discuss a suitable alternative with you. Refunds are made within 14 working days of the returned Product being received or, for a cancellation, of the cancellation being confirmed; your bank or payment provider may take additional time to credit it. A full refund for a substantiated Product issue includes the price and the delivery charge attributable to that Product. For a partial return of an Order, the effect of any valid offer or discount will be explained before the refund is finalised. We will not refund more than the amount actually paid for the affected Order. If you were charged but no Order was created, contact customer support with the payment reference so that we can trace and reverse or reconcile the transaction.
Refunds are processed by AstroKarma. A refund goes only to the method you used to pay: (a) credit or debit card, to the same card; (b) UPI, to the same UPI account; (c) net banking, to the same bank account; (d) a third-party wallet or other payment instrument, to the same wallet or instrument; and (e) an international payment, to the same card or account in the currency in which you paid. Refunds are not paid in cash, are not credited to your AstroKarma wallet, and are not made to another person's account.
If the original payment method is closed, expired or cannot receive the refund, you may give us details of a bank account in your own name, and we may verify it before paying. We are not responsible for any delay or loss caused by incorrect bank, card or UPI details provided by you.
No payment gateway, transaction or conversion charge is deducted from a refund for a substantiated Product issue. For a cancellation after shipment, the deductions described under “Cancellation” apply. If you paid in a foreign currency, the amount shown in your own currency may differ because of exchange rates applied by your bank. Cashback and offers on returned items are reversed.
9. Fraud, Misuse and Abuse False claims, swapping of or tampering with Products, manipulation of documents, repeated abuse of refunds, misuse of offers or fraudulent chargebacks may result in the rejection or holding of claims, recovery of refunds and costs, restriction or suspension of your account, and reporting to the authorities where required. You will be informed of the reason and given an opportunity to respond, except in urgent cases or where Applicable Laws require otherwise. Genuine claims and rights that cannot be excluded remain unaffected.
10. Contact and Escalation For help, use the customer support contact displayed on the Platform or email support@astrokarma.app. If the matter remains unresolved, you may contact the Grievance Officer under the Store Grievance Redressal Policy.